Terms & Conditions

When purchasing from Crystal Candy Online, we offer PayPal as a solution, which also allows for Credit Card purchases.

Please give us your closest Post Office address - to that of the delivery address, as we will deliver to this post office. 
We DO NOT do door-to-door, as this cost is usually about 3 times as expensive.
 

If you want a door-to-door delivery, please let us know beforehand so that arrangements for this can be made.

Lead time for order despatch is 7 to 10 working days from date of placing order.

Upon verification of your order, and receipt of payment, we pack and dispatch your order - usually the next working day, but if the order is in before 12 noon South African time, it will be dispatched that same day.

Given the nature of our product - silicone - it is rather difficult to damage or ruin this, even for the post office and other handling agents.  It also cannot "go off", shrink or break, so it should arrive at it's destination in perfect order.

Should you not be happy with your product/s purchased, within 14 days, you can send it back to Crystal Candy for a full refund.  No questions asked.